Terms of service

1. Who we are and who can use CoachOS

CoachOS provides software that fitness coaches ("Coaches") use to run their coaching businesses, and that the Coaches' clients (" Clients," and together with Coaches, "Users") use to receive programs, track progress, and communicate with their Coach.

You must be at least 18 years old to create a Coach account. Clients must be at least 16 years old, and if you are between 16 and 18 you represent that a parent or legal guardian has reviewed these Terms on your behalf. The Service is not directed to children under 13 (or under 16 in the European Economic Area), and we do not knowingly collect data from them.

2. Accounts and security

You are responsible for keeping your login credentials confidential and for any activity under your account. Notify us at support@os-coach.com promptly if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms, that are used for illegal activity, or that pose a security risk.

3. The Coach–Client relationship

CoachOS is a tool. Coaches are independent professionals who are solely responsible for the content, quality, safety, and legality of the programs, advice, and communications they deliver to their Clients. CoachOS is not a party to the coaching relationship between a Coach and their Client and does not endorse, verify, or guarantee any Coach's credentials, qualifications, or results.

Clients: when you use CoachOS through a Coach, you acknowledge that CoachOS provides the software and your Coach provides the coaching. Direct coaching disputes (program content, refund of coaching fees, etc.) should be raised with your Coach first.

4. Health and fitness disclaimer

CoachOS is not a medical provider. Nothing in the Service — including programs, meal plans, tracker data, AI-generated recommendations, or messages from your Coach — is medical advice, diagnosis, or treatment. Consult a qualified healthcare provider before starting any fitness or nutrition program, especially if you have (or suspect) a medical condition, are pregnant, or are taking medication. Stop any activity that causes pain, dizziness, or discomfort and seek medical attention. You use the Service at your own risk.

5. AI features

Certain features use artificial intelligence to generate summaries, insights, program suggestions, and chat responses ("AI Output"). AI Output is probabilistic and may be inaccurate, incomplete, or outdated. Coaches are responsible for reviewing AI Output before relying on it or sharing it with a Client. Do not submit sensitive personal data, protected health information (PHI), or confidential third-party data to AI features.

6. Subscriptions, billing, and trials

6.1 CoachOS subscriptions (Coaches)

Coaches may subscribe to a paid plan (Pro or Unlimited). Paid plans include a free trial as described on the pricing page. Subscriptions automatically renew monthly or annually at the then-current rate until cancelled. You can cancel at any time from Settings → Billing; cancellation takes effect at the end of the current billing period, and you retain access through that date.

Prices are shown in the currency displayed at checkout and do not include taxes unless stated. We use Stripe to process payments; by subscribing you also agree to Stripe's terms at https://stripe.com/legal.

6.2 Refunds

Subscriptions are non-refundable except as required by law. If you were charged due to our error, contact support@os-coach.com within 30 days and we will investigate in good faith.

6.3 Coach-to-Client billing (Stripe Connect)

Some Coaches use CoachOS to accept payments directly from their Clients via Stripe Connect. In those transactions:

• The Coach is the merchant of record.
• CoachOS facilitates the payment but is not a party to it.
• Refunds, disputes, and receipts for coaching fees are the Coach's responsibility.
• A platform fee may apply, as disclosed to the Coach at setup.

Clients should address billing disputes about coaching fees to their Coach first and to their card issuer or Stripe if unresolved.

6.4 Price changes

We may change prices for new billing periods with at least 30 days' notice by email or in-product notification. Continued use after the change takes effect constitutes acceptance of the new price.

7. Acceptable use

You agree not to:

• Use the Service to harass, abuse, threaten, or defraud anyone.
• Upload malware, attempt to breach security, or interfere with other users.
• Reverse-engineer, scrape, or use automated tools against the Service except as allowed by a published API.
• Use the Service to promote illegal activity, hate speech, or sexually explicit content involving minors.
• Resell or sublicense the Service without written permission.
• Provide medical, psychological, or legal advice you are not licensed to provide.

Violations may result in suspension or termination without refund.

8. Your content

You retain ownership of content you submit to the Service (programs, notes, media, messages — "User Content"). You grant CoachOS a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, and display User Content for the sole purpose of operating and improving the Service. Coaches grant Clients access to the User Content necessary to deliver coaching.

You represent that you have the rights to any User Content you submit and that it does not violate any law or third-party right.

9. Intellectual property

The Service, including all software, designs, trademarks, and content provided by CoachOS, is owned by CoachOS or its licensors and protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to use the Service in accordance with these Terms. No other rights are granted.

10. Third-party services

The Service integrates with third-party providers (e.g. Stripe, Supabase, Cloudflare, OpenAI, Resend, Oura, Apple Health). Your use of those providers is also governed by their own terms and privacy policies. We are not responsible for third-party services' availability, accuracy, or acts.

11. Termination

You may terminate by cancelling your subscription and deleting your account. We may suspend or terminate your account for violation of these Terms, legal requirement, prolonged inactivity, or risk to the Service. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive (IP, disclaimers, limitation of liability, indemnification, dispute resolution) will survive.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI Output will be accurate.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COACHOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $100.

These limits apply even if a limited remedy fails of its essential purpose and regardless of the theory of liability.

Some jurisdictions do not allow the above limitations; in those jurisdictions our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless CoachOS from any claim, damages, loss, or expense (including reasonable attorneys' fees) arising out of (i) your User Content, (ii) your violation of these Terms, (iii) your violation of law, or (iv) for Coaches, your coaching services delivered via the Service.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

If you intend to require arbitration, replace this section with an arbitration + class-action-waiver clause drafted by counsel. Many US SaaS companies prefer arbitration; it is regulated in the EU.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email or in-product at least 30 days before they take effect. Continued use after that date constitutes acceptance.

17. Contact

Questions? Social Concept LLC DBA Coach OS, 8 The Green, Suite A, Dover, DE 19901. Email: support@os-coach.com.